At Plumstead Funding Ltd, we are committed to offering our customers the highest possible standards of service. In doing so, we are pleased to support the Financial Conduct Authority (formerly Financial Services Authority) initiative ‘Treating Customers Fairly.

Our commitment to our customers:

• Provide you with clear information about the service we offer
• Inform you of all charges applicable by the finance companies.
• Continually aim to understand your business needs, preferences, and circumstances in order for us to match you to the funder who is most suited to your current requirements.
• Source the most appropriate lender that we consider suitable for your business, and that you can afford (based on the information provided).
• We will tell you if we cannot find an option we consider suitable and if your facility has been declined we will provide confirmation of this
• Aim to keep you fully informed in a clear and fair manner that is unambiguous and not misleading.
• Encourage you to ask questions, if there’s something that you do not understand.
• Work hard to ensure that service and risk information remains clear and prominent at all times
• Provide you with details of our formal complaints procedure should you be dissatisfied with our service.

Treating Customers Fairly in an ongoing process within Plumstead Funding Ltd and we aim at all times to provide our customers with the highest possible standards of care and service. If at any time you believe we have failed to meet your expectations, we would be happy to hear from you and will endeavor to investigate your complaint in details